Products & Solutions
Total Solutions Manager
Broadview Networks is the communications provider who pays as much attention to our customers’ satisfaction as we do their service. At Broadview, we are passionate about being counted on by our customers for providing solid communications solutions. Our customers trust us to recommend the best mix of services for their often-complex communications needs.
We deliver a broad array of integrated communications solutions – including voice, data Internet and IP based solutions and premium quality hardware.
We deliver service on our own leading edge integrated network with around-the-clock surveillance, troubleshooting and maintenance at our Network Operations Center.
We serve customers with one-call customer service efficiently handled by caring associates using our proprietary OPENnet™ software.
We offer highly cost-effective solutions through an experienced team of communication consultants for our small and medium-sized business clients.
Total Solutions Managers (Account Representatives/Account Managers) at Broadview Networks are the first point of contact for all newly acquired accounts.
A Total Solutions Manager is a TSM. A TSM handles a base of accounts in which their total line count can range from 5,000-7,000 lines. TSM responsibilities will always include looking out for the best interest of the customer and Broadview Networks. Below are the aspects of a TSM's position at Broadview Networks.
Proactive Management – A TSM is responsible to proactively contact their customer base and schedule appointments to see their customer face to face. A TSM's goal is to have 3 appointments a day or 15 per week.
Products per Customer – A major goal of a TSM is to increase their sales revenue while reducing their churn. The fact that Broadview Networks has multiple products for our TSM’s to up sell into their base of accounts will give the TSM’s every opportunity to accomplish this goal.
Reduce Churn – In addition to getting more PPC, TSM's retain customers by handling customer service issues through clear communication between the TSM and the Direct Resolution (Customer Care) staff.
Renewals – A TSM will also be responsible for renewing accounts that are currently with Broadview Networks.
Solutions Oriented – A major responsibility for a TSM is to make sure that their customers have the most efficient solutions for their communications.
Collections – When the collections department is having challenges receiving funds for services rendered, a TSM will work with the Collections Department to help Broadview Networks receive payment.
Individuals must have excellent communication skills, both verbal and written.
Must be able to multi-task and effectively manage all assigned issues. Individuals must have a sincere interest in assisting customers. They must display a “Customer First” attitude at all times and must be able to utilize the appropriate resources to assist them in resolving any and all customer issues.
Knowledge of Excel spreadsheets and Access databases are required. Bachelor’s Degree preferred.
Compensation includes base plus commission.
Broadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V
if you would like to be a part of our team!