RYE BROOK, N.Y.—March 15, 2012—Broadview Networks, a leading provider of hosted voice, data and cloud computing solutions, today announced that it has won a gold Stevie® Award for its CustView application at the sixth annual Stevie Awards for Sales & Customer Service.
Broadview’s CustView application provides a rolled-up, “at-a-glance” view of each customer account, including product subscriptions, survey results, financial trending and overall experience. It ensures that anyone in contact with a customer, be it the CEO or a front-line repair technician, sees the big picture and has the information required to best relate to the customer. In September, CustView earned Broadview a spot on the InformationWeek 500 list, which highlights the most innovative business technology users in the United States.
The Stevies are an international competition recognizing excellence in disciplines that are crucial to business success.
Nicknamed “Stevies” for the Greek word for “crowned,” the trophies were presented to honorees during a gala banquet at Caesars Palace in Las Vegas, Nevada. For the first time, the Stevie Awards were conferred in three levels of distinction: gold, silver and bronze.
More than 1,000 entries from organizations worldwide were submitted to this year’s competition—an increase of almost 30 percent over 2011’s contest. Finalists were determined by the average scores given by 93 professionals worldwide who acted as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; and categories to recognize new products and services and solution providers.
“CustView is about making sure that no matter how broad or narrow a given task for the customer may be, we know the value of their business, we can relate to their experience, and we are in the perfect position to nurture the account,” said Stephen Farkouh, senior vice president of information services for Broadview Networks. “This is our third year in a row winning the Stevie Award in a customer service category—and while this third-party accolade is always an honor to receive, this one, given the nature and intention of the CustView application, is extra special.”
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
About the Stevie Awards www.stevieawards.com
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.stevieawards.com.
About Broadview Networks www.broadviewnet.com
Broadview is a network-based business communications provider serving customers nationwide with local and long-distance voice and data communications, premises-based and patented hosted VoIP systems, data services and a full suite of managed services and a range of professional services. They also provide an innovative portfolio of bundled, hosted IP phone and cloud computing services designed to meet the unique application requirements of diverse workforce groups. Its customers benefit from award-winning customer service, including a Web-based account management tool and a primary point-of-contact for real-time, personal customer care.
Broadview is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Its other large investors include Baker Capital and New Enterprise Associates.